Terms and Condition

Terms & Conditions


Hi there! We are Hampers by the Bay, a Fraser Coast based business specialising in custom made hampers and gifts as we understand that every person is different and sometimes finding the perfect gift is hard.


This website, https://hampersbythebay.com.au is owned and operated by Hampers by the Bay under ABN:19673830320 . If you have any queries or need further information, please email hampersbythebay@gmail.com


The below information sets out the Terms and Conditions you need to be aware of when using this website or purchasing our products. When visiting our website or purchasing products from us, you agree and are willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.


All products and services advertised on this website are offered in compliance with Australian Consumer Law.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.



  1. We refuse the right to refuse service for any reason at any time. That is at our discretion
  2. You understand that this website and products listed on the website are owned by Hampers by the Bay and agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service,products or information on the website without written permission by us 



  1.   All orders placed online are payable in full immediately using the online methods available, including all applicable transport costs, prior to acceptance of the order.
  2. Prices for our products are subject to change without notice. Our website will be kept as accurate as possible. 
  3. We cannot guarantee that we'll always have the stock required to fulfil your chosen hamper due to seasonal and product availability. If for some reason, an item is out of stock, we will substitute it for an item of equal or greater value
  4.  You agree to provide current, complete and accurate purchase and account information for all purchases made at our store
  5. Any quotes for custom hampers and gifts provided are valid for 30 days from the quote date.


  1. Please note that Transport costs are not included in the price of the products listed on the website.
  2. The transport costs are charged at checkout  for the requested service, (i.e. Local, standard or express delivery). If you request that goods are delivered via a specific method, additional costs are payable by you.
  3. The transport charge is subject to our carriers charges and is calculated based on various factors including number of parcels, size of parcel, weight and final destination.
  4.  Any free shipping promotion is for delivery to local Hervey Bay areas as stated in the promotion terms only
  5.  Any additional costs payable arising for non-standard deliveries such as express shipping, regional deliveries, post office boxes or any other non-standard method, are payable by the customer.
  6.  If the transport company is unable to successfully deliver the goods due to the fault of the customer, then the customer will be solely responsible for any applicable re-delivery fees.
  7.  We hold no responsibility for goods left unattended at your nominated delivery address that are lost, damaged or stolen. No refunds will be provided for goods or transport costs.
  8. Standard delivery time can take 1-5 business days after dispatch depending on location. The delivery time quoted at checkout is a standard time from pickup.


Liquor Licencing

An exemption exists under Sections 12-14 of the Liquor Act 1992 set out liquor licence exemptions for certain activities.

Businesses selling limited quantities of liquor as part of a floral arrangement or gift basket are exempt where:

  • the sale is part of a florist's business or the business of a person selling gift baskets
  • the quantity of the liquor is not more than 2L and, if the liquor includes spirits, the quantity of spirits is not more than 1L
  • the floral arrangement or gift basket must be delivered as a gift to an adult other than the purchaser of the floral arrangement or gift basket
  • the gift is to be delivered to a place other than the business where the sale was made
  • the total value of the liquor and the container in which it is supplied is not more than 75% of the gift's sale price
  • the liquor was purchased on a retail basis.

More information can be found on the Queensland Government Business Queensland website. Click Here

If you have any questions regarding delivery or drop off, please email us at hampersbythebay@gmail.com